Privacy Policy

Performance Rehab Institute LLC

Privacy Policy & Terms and Conditions

Effective Date: April 28, 2025  •  Last Updated: April 28, 2025

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1. Privacy Policy

Performance Therapy Institute is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to our Practice's Web site and g1. Privacy Policy

Performance Rehab Institute LLC ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, and protect information provided to us through our website, ptiperformancelab.com, and through your interactions with our practice.

By using our website or contacting our clinic, you acknowledge and agree to the practices described in this policy. This policy does not constitute legal or medical advice.

2. Information We Collect

We may collect the following types of information:

       
  • Contact information — name, phone number, email address, and mailing address
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  • Appointment and scheduling data — requested appointment times, provider preferences, and visit history
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  • Insurance and billing information — insurance carrier, policy numbers, and billing details
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  • Clinical information — information you voluntarily provide in intake forms, patient questionnaires, or communications with our staff
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  • Website usage data — browser type, pages visited, IP address, and referral source, collected automatically through standard web analytics
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  • Communication preferences — including your opt-in or opt-out status for text message communications
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3. How Information Is Used

We use the information we collect for the following purposes:

       
  • Scheduling, confirming, and managing your appointments
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  • Sending appointment reminders and administrative or billing communications
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  • Coordinating your care with other authorized providers, when applicable
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  • Processing insurance verification and billing inquiries
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  • Responding to your questions, requests, or concerns
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  • Improving our website, services, and patient experience
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  • Complying with applicable state and federal laws
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We do not use your personal information for marketing or promotional purposes without your separate, explicit consent.

4. Text Messaging & Mobile Data Compliance

Performance Rehab Institute LLC may use text messaging (SMS) to communicate with patients for care coordination purposes. All text messages are limited to appointment reminders and administrative or billing-related communications. We do not send marketing or promotional messages via SMS.

Opt-In

You may opt in to receive text messages by checking the designated consent checkbox on our website contact or scheduling form. Providing your mobile number and checking this box constitutes your consent to receive SMS communications related to your care.

Consent to receive text messages is not a condition of receiving care or services.

Opt-Out

You may withdraw your consent to receive text messages at any time. Reply STOP to opt out. Reply HELP for help. If you opt out, you will no longer receive SMS communications from us, though we may still contact you by phone or email for care coordination purposes.

Message Frequency

Message frequency may vary. Standard message and data rates may apply depending on your mobile carrier and service plan. Please contact your carrier for details.

Required Compliance Statement

   All categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties under any circumstances.  

5. Information Sharing

We respect the confidentiality of your personal and health-related information. We do not sell, rent, or trade your personal information to any third party.

We may share your information only in the following limited circumstances:

       
  • Service providers — We may share information with vendors or contractors who assist in operating our clinic (e.g., scheduling software, billing services), provided they are bound by confidentiality agreements and are prohibited from using your information for any independent purpose.
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  • Care coordination — We may share information with other licensed healthcare providers involved in your treatment, with your knowledge and to the extent permitted by applicable law.
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  • Legal requirements — We may disclose information when required by law, court order, or government authority, or to protect the rights and safety of patients or staff.
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We do not share mobile phone numbers or SMS opt-in data with third parties for marketing or promotional purposes under any circumstances.

We comply with applicable federal and state privacy laws governing the handling of health-related information. Nothing in this policy is intended to override or expand any obligations under applicable healthcare privacy law.

6. Your Rights

Depending on applicable law and your relationship with our clinic, you may have the right to:

       
  • Request access to the personal information we hold about you
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  • Request correction of inaccurate or incomplete information
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  • Request that we delete your personal information, subject to legal retention obligations
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  • Withdraw consent for text message communications at any time
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  • File a complaint with an applicable regulatory authority if you believe your privacy rights have been violated
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To exercise any of these rights, please contact us using the information in the Contact section below.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system is completely secure. We cannot guarantee absolute security.

In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

8. Terms & Conditions of Use

These Terms and Conditions ("Terms") govern your use of the website located at ptiperformancelab.com, owned and operated by Performance Rehab Institute LLC. By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please discontinue use of the website.

This website is intended to provide general information about our physical therapy services. Nothing on this website constitutes medical advice, diagnosis, or treatment. Always consult a qualified healthcare professional for questions about your specific health condition.

You must be 18 years or older to use this texting service.

Carriers are not liable for delayed or undeliverable messages.

9. Use Restrictions

You agree not to use this website to:

       
  • Engage in any unlawful, harmful, or fraudulent activity
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  • Attempt to gain unauthorized access to any part of the website or its underlying systems
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  • Transmit viruses, malware, or any other harmful code
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  • Collect or harvest personal information of other users without authorization
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  • Reproduce, copy, or distribute any website content for commercial purposes without our express written permission
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  • Interfere with the proper operation or security of the website
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10. Intellectual Property

All content on this website — including but not limited to text, images, graphics, logos, and design elements — is the property of Performance Rehab Institute LLC or its content licensors and is protected by applicable copyright and intellectual property laws.

You may view and print content from this website for personal, non-commercial use only. Any other use, reproduction, or distribution of website content requires our prior written consent.

11. Third-Party Links

This website may contain links to third-party websites for informational purposes. Performance Rehab Institute LLC does not control, endorse, or assume responsibility for the content, privacy practices, or availability of any third-party websites. Access to third-party websites is at your own risk. We encourage you to review the privacy policies of any external site you visit.

12. Termination

We reserve the right to restrict, suspend, or terminate your access to this website at any time, without notice, for any reason, including if we determine that you have violated these Terms or applicable law. Provisions of these Terms that by their nature should survive termination — including intellectual property rights, disclaimers, and governing law — will survive.

13. Governing Law

These Terms and Conditions and our Privacy Policy are governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict-of-law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Tennessee.

14. Changes to Terms

We reserve the right to update or modify this Privacy Policy and these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Your continued use of this website following the posting of changes constitutes your acceptance of the revised Terms. We encourage you to review this page periodically.

15. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or these Terms and Conditions, please contact us:

overns data collection and usage. By using this website, you consent to the data practices described in this statement.

Collection of your Personal Information

This Practice collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. This Practice also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by this website.  This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of this Web site.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through public message boards, this information may be collected and used by others.

This Practice encourages you to review the privacy statements of Web sites you choose to link to from the website so that you can understand how those Web sites collect, use and share your information. This Practice is not responsible for the privacy statements or other content on any other Web sites.

Use of your Personal Information

This Practice collects and uses your personal information to operate the Web site and deliver the services you have requested. This Practice also uses your personally identifiable information to inform you of other products or services available from this Practice and its affiliates. This Practice may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

This Practice does not sell, rent or lease its customer lists to third parties. This Practice may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services and they are required to maintain the confidentiality of your information.

This Practice does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

This Practice will disclose your personal information, without notice, only if required to do so by law.

Use of Cookies

The Web site uses "cookies" to help this Practice personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

Security of your Personal Information

This Practice secures your personal information from unauthorized access, use or disclosure. This Practice secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When personal information (such as a credit card number) is transmitted to other Web sites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.

Changes to this Statement

This Practice will occasionally update this Statement of Privacy to reflect company and customer feedback. We encourage you to periodically review this Statement to be informed of how this Practice is protecting your information.

Contact Information

Performance Rehab Institute LLC    Website: ptiperformancelab.com    Email: jacksonb@performancepttn.com    Phone: (859) 421-9761    State of Operation: Tennessee

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